Had a really bad experience buying things from this store over the years and especially last night I bought a pinchie and while I was loading said pinchie it broke right in half I tool it back to see if I could get an exchange because clearly I bought it 45 min before I came back and their was no clear signs of any chips c***** or any sign that it was dropped on the ground it was poorly made glass or something I didn't want my money back and I was very polite about the situation I really feel like you guys ripped me off and took my money I left the pipe on the counter and left I was pretty upset about it but I didn't get hostile I just wanted and exchange because it was poorly made I just know that will probably be my last visit to your shop which is very sad because I prefer your store over many in the area even tho I've had some bad experiences.